a) Which type of personal information are collected
Users’ personal information and data entered on our website or provided to us during a stay in any Palollo Private Ltd structure will be collected, processed and stored within Palollo Private Ltd guests database. The specific kind of personal information and data collected is determined by the type of users’ contacts with Palollo Private Ltd and its services and may include: contact information (such as name, address, passport or ID card number, email address, mailing address and phone number); payment information (including payment card numbers, billing address and bank account information); demographic data (such as age, gender, date of birth nationality and country of origin or stay); information related to reservation, booking, stay, accommodation, interests and preferences.
Users’ use or interactions with Palollo Private Ltd website will result in Palollo Private Ltd receiving and storing information generated by such activities and information automatically collected from users’ browser or mobile device.
We do not knowingly collect personally identifiable information from the website from any person under the age of 18. We may collect personally identifiable information from people under the age of 18 as part of the guest registration process, but always with the consent of such person’s parent or guardian.
b) Purpose of collection
We collect personal information and data to operate successfully and provide continuously better services to our guests as well as to communicate our news, events and promotions, including our products and services which we think may be of interest to our guests. We may also use such information for market research and quality control as well as for statistical and analytical purposes, in order to deliver particular services or products which are in response to our guests’ needs. Personal information will not be used for communication outside recognised business relationship guidelines.
c) Customer’s consent
d) Information sharing with a third party
e) Ownership of the customer’s personal information
Users’ personal information will become the property of Palollo Private Ltd, which includes business entities under management agreements or partnerships.
f) Transfer of personal information across international borders
The term “Protected Information” refers to personal information that can be used to identify our guests individually. Protected Information include but are not limited to users’ names, addresses, age, gender, method of payment information and passport/ID card number (whether in physical, electronic or other format).
a) Provision of protected information
Users’ may provide Protected Information in any of the following manners:
b) Purpose of collection
We collect Protected Information for three main purposes:
c) Acquiring Protected Information
We urge our customers to contact us for any information about data collection practices before submitting any personal information or other sensitive data.
When users visit this website, some browsing-related information on users’ device (computer, smartphone, tablet etc.) is likely to be recorded in files called “cookies” and stored on users’ device.
When users visit our website, such users are given a “cookie” and their computer are assigned an ID number.
Once a user has visited our website and accepted our cookie, relevant ID number is automatically assigned to user’s computer whenever visit occurs. Although user remains anonymous until enters Protected Information on the website, the ID number allows us to log user’s session, so that we may better provide individualised support. Once user enters Protected Information on the website, we associate user’s ID number with user’s contact information, so we can recognise such user on future visits and keep track of information that appears of interest.
d) Types of cookies
Each type of web browser offers ways to restrict and delete cookies.
Cookies help us to improve the quality of users’ browsing experience when visiting our website.
This technical process primarily allows us to:
f) Rejecting, blocking or refusing cookies
Temporary cookies are a built-in feature of the technology used within our website. The majority of internet browsers will automatically accept these cookies, however a user can adjust the settings on internet browser if such user would prefer to delete them or have them automatically refused. Please make reference to the “Help” section on browser toolbar to find out how to reset preferences regarding cookies.
Please be aware that rejecting cookies may affect ability to use particular features associated with user profile. While browsing our website, a user may also provide us with additional information. You can search for rates and availability of Palollo Private Ltd structures without providing any Protected Information. We use this data mainly for website management purposes, but do not connect it to any protected information, such as user’s name or address.
Palollo Private Ltd has applied the SSL certificates to our domain server and our web site. This is one of security feature we applied here to protect our web site and domain in order to guarantee secure transactions and complete confidentiality.
We implement reasonable administrative, organisational and technical safeguards and security measures to protect personal information within our control from unauthorized access, acquisition, disclosure, destruction or alteration, accidental loss, misuse or damage. We regularly review and monitor such safeguards and security measures.
During our guests’ stay, we record itemised spending to accurately assemble a folio, which sets out room rate and other expenses billed to the room. We also record this information to comply with financial reporting requirements, including those imposed by our auditors and government regulators. Information particular to user’s stay may also be stored (i.e. health issues, payment difficulties). This stay-specific information is stored when user stayed and is combined with information from previous visits that such user has made to our structures.
We may also collect certain information as required by local laws (e.g. passport number). In addition, we may retain the content of any document (including comment cards, electronic documents such as emails and other similar forms of communication) that a user sends us before, during, or following a stay. This information may be shared within Palollo Private Ltd and its business entities under management agreements or partnerships, but will not be shared with any third party. Finally, we are required under the Zanzibarian government to log and retain all records at Palollo Private Ltd for a period of 5 years as back up.
This consent is given voluntarily and may be revoked at any time by sending an email to firstname.lastname@example.org.
We may, from time to time, conduct joint marketing activities with selected partners where we deem the combined offers to be of relevance or interest to our guests. In these instances, Protected Information will only be accessible to mailing houses or parties contractually engaged by Palollo Private Ltd with appropriate privacy and confidentiality controls in place. At no time will protected information be issued to any partners for their own use. We will only share Protected Information outside Palollo Private Ltd without consent where: